Poor poor poor service from Londiwe

Poor poor poor service from Londiwe. She is not trying to understand why I came back to the platform for assistance. Too quick to answer to get my query out the way. No empethy, bad spelling and answering what I’m not asking. I needed feedback from previous agent. As their network is out…. I’m working from home. I reached out in the morning and they said they would fix it or get someone to contact me still waiting and I don’t know if should make alternative plans for connection. Londiwe is the worst! She doesn’t even investigate why I’m back giving me information I did not ask for If Vuma is hiring *********** people like this? I’d rather get another fiber