Poor Poor Poor Service delivery to say the least

Good day,

I am not sure how to address this issue and who the real issue is with, Vodacom or Vumatel.

Our original Fibre contract expired the 1st of April and we wanted to upgrade our line speed and get it activated before we are left without internet from the 1st of April 2022

We did a online order 16 March 2022 with reference nr *** with no response, on the 25th of March i decided to phone to find out what is going on we where then told we had to phone in to accept the terms and conditions of the contract but it was not communicated in the email.

Thereafter we received a order confirmation letter Sales order number SO*** we shortly after that received the router and we had to phone vodacom again to inform them we have received the router to arrange for fibre installation which was the 1st of April already SR Number SR***.

We are still waiting for our Fibre line to be installed.

Poor service delivery if you ask me.

if we had any other Fibre provider in our area Selection park, Springs other than vumatel in our area we would surely cancel our service with you guys.