GP
Grant P
1 reviews | Active since Jul 2011
21 Nov 2023, 07:30
Poor planning and management of maintenance!
Internet has now been out for 1 week. Vuma is non comital about when their “change management” will be completed. Why does a neighbourhood (Blairgowrie) need to be out of action for such a long period. People need to use the internet all the time! This smacks of poor planning and management. Offering a credit does not solve the issue of not having internet availability!
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Replies (2)
Vumatel's replyOfficial
21 Nov 2023, 09:14Good day Grant
Please provide us with your full address, and we will advise on your inquiry.
Kind Regards
The Vuma Team
Please provide us with your full address, and we will advise on your inquiry.
Kind Regards
The Vuma Team
Vumatel's reply21 Nov 2023, 09:14
Official
Good day Grant
Please provide us with your full address, and we will advise on your inquiry.
Kind Regards
The Vuma Team
Please provide us with your full address, and we will advise on your inquiry.
Kind Regards
The Vuma Team
GP
Grant P's updateReviewer Update
03 Dec 2023, 09:49Hi
Here is some feedback on this issue. The connectivity at the house was restored on the afternoon of 21st of November after being out from the 14th.
A tennant at the house cornered a VUMA tech who was working up the road and demanded to know why they had not sorted the loss of connectivity after a week. The tech claimed he had no reference number for the property but came down and sorted it in a few minutes The ref number is CM12477 from the date it was reported and should have been on the system!
Why, after a week did VUMA still not have this ref as an issue to be sorted?
I will be demanding a credit from my service provider for this week long outage.
Is someone actually working through the issues to see that customers are not left for long periods with no progress?
Regards
Grant
Here is some feedback on this issue. The connectivity at the house was restored on the afternoon of 21st of November after being out from the 14th.
A tennant at the house cornered a VUMA tech who was working up the road and demanded to know why they had not sorted the loss of connectivity after a week. The tech claimed he had no reference number for the property but came down and sorted it in a few minutes The ref number is CM12477 from the date it was reported and should have been on the system!
Why, after a week did VUMA still not have this ref as an issue to be sorted?
I will be demanding a credit from my service provider for this week long outage.
Is someone actually working through the issues to see that customers are not left for long periods with no progress?
Regards
Grant
GP
Grant P's update03 Dec 2023, 09:49
Reviewer Update
Hi
Here is some feedback on this issue. The connectivity at the house was restored on the afternoon of 21st of November after being out from the 14th.
A tennant at the house cornered a VUMA tech who was working up the road and demanded to know why they had not sorted the loss of connectivity after a week. The tech claimed he had no reference number for the property but came down and sorted it in a few minutes The ref number is CM12477 from the date it was reported and should have been on the system!
Why, after a week did VUMA still not have this ref as an issue to be sorted?
I will be demanding a credit from my service provider for this week long outage.
Is someone actually working through the issues to see that customers are not left for long periods with no progress?
Regards
Grant
Here is some feedback on this issue. The connectivity at the house was restored on the afternoon of 21st of November after being out from the 14th.
A tennant at the house cornered a VUMA tech who was working up the road and demanded to know why they had not sorted the loss of connectivity after a week. The tech claimed he had no reference number for the property but came down and sorted it in a few minutes The ref number is CM12477 from the date it was reported and should have been on the system!
Why, after a week did VUMA still not have this ref as an issue to be sorted?
I will be demanding a credit from my service provider for this week long outage.
Is someone actually working through the issues to see that customers are not left for long periods with no progress?
Regards
Grant