Poor / no service delivery

For 5 weeks now we have been trying to get Vumatel to come and activate our line. From the very beginning our address was very clear. The 1st time appointment they went to some address in Durban. We are Gauteng Midrand. It was clearly agreed that we are Midrand with correct address. The next date of appointment they went to the Dbn address again. The call centre does not update the address. You stay on the phone for a long time repeating the same address many many times then they say it is up to date and voila, next time you call in they give you random address in Dbn. I escalated it to manager Robert who said he will handle it. I relaid the whole story. He was very apologetic and said he would address it. Gave me his cell. I have called numerous times now, and he does not answer cell nor does he respond to my text messages. We are now paying for the line with Afrihost for something that does not work as we are not activated yet. Unfortunately Vumatel installed the lines for our area / complex. If i could never have to interact with them again i would not. The level of incompetence of the call centre agents I have spoken to is unreal. Despite raising voice so they can hear properly and having to repeat the street and re-spell in numerous times, they still do not capture it correctly and nothing changes. It has been weeks, more than a month of many attempts by me and my partner to address this, and nothing is resolved.