POOR INTERNET SPEEDS (FIBRE)

Item: Vumatel
Rating: 1
Author: Carl A

For months now I have poor internet FIBRE speeds. I pay for a 20mbps line but to date my speed tests indicate a connection speed of 0-4mbps line.

I demand an explanation when this will be fixed as for months I have been paying for a 20mbps line. Whats the point paying so much if we end up with a standard connection for months????

Please fix or refund me my monies.

Helpful (0)

Replies (2)

Vumatel's replyOfficial

25 Aug 2020, 21:05

Good day

Thank you for being in contact with us. Kindly contact your ISP for further assistance with speed-related issues.

Regards
The Vuma Team

Vumatel's reply25 Aug 2020, 21:05

Official

Good day

Thank you for being in contact with us. Kindly contact your ISP for further assistance with speed-related issues.

Regards
The Vuma Team

Carl A's updateReviewer Update

25 Aug 2020, 21:21

My ISP said it is waiting for you(VUMATEL) to fix the problem as you provide Webafrica with the Infrastructure in Bergbron????

VUMATEL please sort out your issues as my ISP claims to refund me until you VUMATEL sort out your connection speed problem.

Carl A's update25 Aug 2020, 21:21

Reviewer Update