Poor internet service/ lack of support and communication

Ongoing WiFi Outage With No Support or Communication

Message: My WiFi has been off since around 5am this morning. I contacted Vuma just after 7am, and since then I have been unable to reach a chat agent or get through on their phone line. This is extremely frustrating because I pay for this service every month and still get charged regardless of downtime.

If this was planned maintenance, customers should have been informed in advance. Instead, there has been absolutely no communication. Prices keep increasing while service quality keeps decreasing — this is unacceptable.

I expect to be reimbursed for the downtime and for Vuma to urgently improve their customer support and communication.