POOR INTERNET OUTAGE MANAGEMENT BY VUMATEL

The manner in which the internet outage in the Kuilsriver area was handled is extremely poor. The outage started on 8th May 2022, and 9 days later we are still off line. Such a major outage should be handled more effectively as customer's pay in advance for this service and rely on their internet connection for various critical reasons. Only communication on day 1 and day 2 to inform the users that 50% of the lines were restored, and thereafter no further communication. It seems as if there is no backup in these situations. A call was logged to check our line on the 12th May and Vumatel informed WebAfrica that the line is linked, again logged a call on the 15th with the same response, but the line is still down. Vumatel do not have a call centre number to directly speak to them about the fault. The IP Provider give the same feedback received from Vumarel. Where to from here??