Poor, Horrible Service Vumatel

I app**** Online for Vuma fiber last week Tuesday the 25th of November 2025, paid in full their subscription fee, they sent their technicians the next day, Wednesday. The Wi-Fi router was installed without any password given to me as a client, till today I have not received the service I have paid for. I tried calling them through their Call Centre, all what they keep telling me is that they will send the technician to sort out my problem. This is total ******* and unacceptable, is it fair for me to pay for service and not get it?