Poor , horrible, service delivery by SADV.
My name is Bongiwe Mbonambi and im writing this review on behalf of my family because they are being ill treated by a company SADV. My brother's name is Nkosinathi Mabonambi, he reside at Umlazi BB 689 92 Mbopha circle and Isandlwana road. One of your companies under your service SADV is giving him a run around with connecting my WIFI router, they **** and said there were sending a technician, next they say there is unrest at our community, which is a lie. I live there, there was no strike , also saying they cannot come because our place is not safe and yet they had no problem installing our devices now when it's time to check up on the device and help us connect, f our place is no longer "safe". Our account is paid and yet it has been five days, infact close to a week now with no internet connection and yet we have paid the full amount and we are been given a run around and no one is actually willing to help. The communication service of this company is really not good, they hardly respond and they not helpful at all. You need to work on your customer service, you can't be treating your customers like this as if you doing them a favor. We are paying for this service, you not doing us a favor and we should get what we pay for. Again, there's no unrest in our community, that's just an excuse for you not to come to fix our device. My brother works from home and he needs internet access, now his not able to work because there's no internet. This is really frustrating, your service is really poor. My brothers contact number ***.
So if you are not able to do any work then refund the money my brothers have already paid to the account because as you said there's no time frame as to when this issue is going to be resolved, refund them so they can find another alternative because honestly they can't wait around forever . Pay them back the money. This unrest , all your customers should have been told about for them to make a decision whether to continue with your business or not. You only revealing this information after people have paid for a service they not receiving, again still poor service on your part. How are they supposed to communicate their frustrations when the only form of communication this service provider SADV is through WhatsApp which they hardly respond to. It's easy for you guys to respond candidly as you did,no care whatsoever, the issue is still not resolved. Refund the money and give them an option to look for another service provider.
So if you are not able to do any work then refund the money my brothers have already paid to the account because as you said there's no time frame as to when this issue is going to be resolved, refund them so they can find another alternative because honestly they can't wait around forever . Pay them back the money. This unrest , all your customers should have been told about for them to make a decision whether to continue with your business or not. You only revealing this information after people have paid for a service they not receiving, again still poor service on your part. How are they supposed to communicate their frustrations when the only form of communication this service provider SADV is through WhatsApp which they hardly respond to. It's easy for you guys to respond candidly as you did,no care whatsoever, the issue is still not resolved. Refund the money and give them an option to look for another service provider.
We apologize for the inconvenience thus far. Please contact your ISP for any assistance with billing and refund inquiries, as we unfortunately can not assist with account related inquiries.
Kind Regards
The Vuma Team
We apologize for the inconvenience thus far. Please contact your ISP for any assistance with billing and refund inquiries, as we unfortunately can not assist with account related inquiries.
Kind Regards
The Vuma Team