Poor fiber service

I received a call from ‭+27 ********** 04‬ after having had to complain on here regarding how long I’ve been waiting for vodacom and vumatell. They then told me that an installation team will be at my address on the 28th of April. I spoke to a Schalk. I have REPEATEDLY told Vodacom and vumatell that I have a box for fiber in my house already. Schalk then told me I must switch it on to see what light comes on he will phone me back to confirm.

He never phoned back to confirm and since I never heard from him again I assumed that our last arrangement still stood. I waited for over 3 hours and logged more than one complaint. Eventually one of your consultants told me that because I already have a box they won’t be coming out

I’m furious. NO further follow up from vumatell or Vodacom has been made since then! This needs to be sorted out ASAP