Poor Efficiency

Account Cell: ***

My have have been struggling to make payment on her line and she has been taken from pillar to post by Home-connect stating that the problem is with Vumatel. Vumatel only contacted her after her post on Hello Peter and still pass the blame to Home-connect and they don't give her concrete feedback, while Home-connect has stated that they escalated the matter to Vumatel. I fail to understand how two reputable companies can fail to find a solution to our problem. Isn't the anyone in the two companies who has the authority to overwrite something to get this fixed? Either get us a working Easypay number or fix the portal so that we can generate a new voucher. Your guys are internet company, how is this such a huge problem 🤔🤔.

At this point we want fast solutions not apologies as we are tired of them and we still don't have internet.