Poor Delivery/Lack Of service

As per my mail sent;

To whom it may concern,

As per Facebook request, herewith my details and my issues;

Shaun Mileson

SN ********** 3671E7491 - box on wall Address -

I have now had the line installed, after waiting 2 months from time of application, date of installation 2nd Dec. After 2 further visits by Vuma technicians because there was an issue with the line, they managed to configure the line. Cool Ideas was then notified and could see on their side that the line was configured, upon which they delivered the router to my address.

The router delivery was held back because Cool Ideas explained that as soon as the router is delivered I start paying - if the line is not setup then I would be charged for services I cannot use.

I receive the router and set it up, contact Cool Ideas for the configuration etc, only to be told the line has not been configured. It was explained that sometimes the line is prematurely registered as configured and can take up to 2 weeks to be configured?

I have now been debited by Cool Ideas for their services (convenient for them I suppose as they have their monies) I have purchased a subscription to Showmax, as well as purchased a media player to access this wonderful world of no fibre...

We cancelled our package with Telkom due to the fact that we were getting fibre installed so now we have no internet at all...My wife does a lot of her work online so now we are having to pay additional fees for mobile data.

I have now logged 3 tickets with Cool Ideas, I have logged 2 calls with Vumatel, I was told on Monday when I spoke to an agent at Vumatel that it will be sorted out in 24 - 48 hrs - there is now about 4 hours remaining of that window.

If this issue is not resolved by close of business today 13/12/2017, then Vumatel AS WELL AS Cool Ideas can come and fetch their equipment from outside my gate - I will leave it on the curb for you, and refund me in full.

This is pathetic non-service and if the relationship starts like this then there is no hope.

I trust you find this in order.

Sincerely

Shaun Mileson