Poor customer service & zero delivery

Please make me understand why your customer service has gone down so much!? You are delaying homeconnect from delivering our router by claiming that our address has an active ISP, so how in the world were we able to make an order with homeconnect had our apartment have an active ISP? I wish I could attach a screenshot, customer service is beyond zero it’s appalling, if the demand is high that shouldn’t result into poor service..to say I’m disappointed is an understatement, it’s just a pity open serve us not yet avaliable in my area..