POOR CUSTOMER SERVICE, WHAT HAPPENED TO CUSTOMER FIRST!!!

I’m livid writing about my experience today with vumatel. Today at 07:18:21am my account was debited by Vuma Mweb for my WiFi services later on at 13:30pm my Wifi started lighting the LOS light in red, I logged a call with Vuma and my issue was supposed to be resolved ‘remotely’ mind you I’m working from home. I spoke to Dylan who said to me the issue will be resolved in the next day or two and I requested to speak to the manager who you supposedly need to log a ticket to speak to, I later in noticed I’ve been calling the Vuma line and decided to call my network provider Mweb and that’s when I got a shock of a service from a guy named Zuhayr. The agent was very rude, I tried explaining about my situation then he quickly made the situation about him he furthermore told me how he’s been listening to me and how I need to let him speak as if I was annoying him even his tone sounded very annoyed, he told me the issue would only be resolved after 3 to 5 days after I’ve been told that it would be resolved after a day, he even mentioned something about the area I’m from which really sounded classist considering I was considered a client prior to the area that I’m from being issue. I need some assistance ASAP with this issue, I have some work to complete and I cannot afford such an inconvenience.