SF
Sizole F
1 reviews | Active since Jul 2019
24 Feb 2025, 16:56
Poor Customer service Vumatel
I am extremely disappointed with the service provided by Vumtela. Our WiFi has been down for the entire week and the issue remains unresolved to this day. Despite numerous visits from maintenance personnel, the problem persists, contrary to their promises. If you are considering utilizing their services, I would advise against it, as their service is very poor.
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Sizole F's updateReviewer Update
24 Feb 2025, 19:54I would like to bring to your attention that since 16th February, I have been awaiting a resolution to the ongoing issue, which is affecting my ability to work from home using your WiFi service. Will your maintenance team be dispatched again, as they were today, and will they be able to resolve the issue this time? I am extremely disappointed in the lack of progress thus far. Furthermore, I would like to inquire about my monthly premium of R399, which I have been paying despite having to purchase additional data to compensate for the service interruption. Will I still be expected to pay the full amount? If this matter is not resolved by tomorrow, I will be forced to cancel my subscription, and my neighbors, who are also affected, may follow suit! why is it difficult to resolve this matters??? Poor poor poor service i have to take this to twitter
SF
Sizole F's update24 Feb 2025, 19:54
Reviewer Update
I would like to bring to your attention that since 16th February, I have been awaiting a resolution to the ongoing issue, which is affecting my ability to work from home using your WiFi service. Will your maintenance team be dispatched again, as they were today, and will they be able to resolve the issue this time? I am extremely disappointed in the lack of progress thus far. Furthermore, I would like to inquire about my monthly premium of R399, which I have been paying despite having to purchase additional data to compensate for the service interruption. Will I still be expected to pay the full amount? If this matter is not resolved by tomorrow, I will be forced to cancel my subscription, and my neighbors, who are also affected, may follow suit! why is it difficult to resolve this matters??? Poor poor poor service i have to take this to twitter