JD
Jamynn D
1 reviews | Active since May 2019
19 Sept 2019, 15:31
POOR CUSTOMER SERVICE VUMATEL!!!!
I am utterly annoyed with Vumatel. They did an installation for my Vox fibre package - this was did July 2018 and they are hounding me for an outstanding amount for the installation - which was suppose to be free with my Vox package. Everytime they call asking for payment but never send me the invoice to forward to my service provider. Stop irritating me and send me the correct information to resolve. UTTERLY DISGUSTING VUMATEL!!!
Helpful (0)
Replies (4)0
Replies (4)
Vumatel's replyOfficial
20 Sept 2019, 10:34Good Morning Jamynn
We trust that you are well.
Kindly email us on *** in order for us to assist you with your issue.
We hope you find the above in order.
Kind Regards
The Vuma Team
We trust that you are well.
Kindly email us on *** in order for us to assist you with your issue.
We hope you find the above in order.
Kind Regards
The Vuma Team
Vumatel's reply20 Sept 2019, 10:34
Official
Good Morning Jamynn
We trust that you are well.
Kindly email us on *** in order for us to assist you with your issue.
We hope you find the above in order.
Kind Regards
The Vuma Team
We trust that you are well.
Kindly email us on *** in order for us to assist you with your issue.
We hope you find the above in order.
Kind Regards
The Vuma Team
Vumatel's replyOfficial
20 Sept 2019, 10:48Hi Jamynn
We have sent an email to the accounts department to make cotnact with you.
Regards
The Vuma Team
We have sent an email to the accounts department to make cotnact with you.
Regards
The Vuma Team
Vumatel's reply20 Sept 2019, 10:48
Official
Hi Jamynn
We have sent an email to the accounts department to make cotnact with you.
Regards
The Vuma Team
We have sent an email to the accounts department to make cotnact with you.
Regards
The Vuma Team
JD
Jamynn D's updateReviewer Update
20 Sept 2019, 10:53Your accounts department calls me constantly demanding the outstanding amount - I have requested the invoice to forward to Vox to settle. I have received nothing from your team since July 2018.
My concern is that I get black-listed for a misunderstanding and clearing my name will be a nightmare.
Why does Vox and Vumatel not communicate? This is a terrible experience, and is poor service in my view.
I need management to call me please, not an agent. There are possibly over 100 people, and the requirements are not documented.
Please give me someone to deal with that knows what they are doing!
My concern is that I get black-listed for a misunderstanding and clearing my name will be a nightmare.
Why does Vox and Vumatel not communicate? This is a terrible experience, and is poor service in my view.
I need management to call me please, not an agent. There are possibly over 100 people, and the requirements are not documented.
Please give me someone to deal with that knows what they are doing!
JD
Jamynn D's update20 Sept 2019, 10:53
Reviewer Update
Your accounts department calls me constantly demanding the outstanding amount - I have requested the invoice to forward to Vox to settle. I have received nothing from your team since July 2018.
My concern is that I get black-listed for a misunderstanding and clearing my name will be a nightmare.
Why does Vox and Vumatel not communicate? This is a terrible experience, and is poor service in my view.
I need management to call me please, not an agent. There are possibly over 100 people, and the requirements are not documented.
Please give me someone to deal with that knows what they are doing!
My concern is that I get black-listed for a misunderstanding and clearing my name will be a nightmare.
Why does Vox and Vumatel not communicate? This is a terrible experience, and is poor service in my view.
I need management to call me please, not an agent. There are possibly over 100 people, and the requirements are not documented.
Please give me someone to deal with that knows what they are doing!
JD
Jamynn D's updateReviewer Update
20 Sept 2019, 10:54My contact details ***
Email: ***
Email: ***
JD
Jamynn D's update20 Sept 2019, 10:54
Reviewer Update
My contact details ***
Email: ***
Email: ***