Poor customer service, lack of feedback and breach of turnaround times

Disappointing service from Webafrica and Vumatel. We have been having less of signal since Friday the 5th of April. Just getting assitace is a nightmare from BOT chat. I eventully got a response from a lady who was a bit helpful until she advised that she needs to log a query. To date I have been getting messages and emails that my query is still being dealt with. Query moved from level 1 to 2 and now has been o level 4 for two days. No one has bothered to call. No idea how to get this issue resolved. As a hybrid worker I have trusted Vuma / Webafrica for our family internet needs and have failed to deliver exceptional service. I've been inconvenienced with going to the office and my kids and entire family being left stranded with access to internet resulting in a financial loss of putting data for everyone and petrol money to go to work as well as my work productivity. Vumatel and Webafrica don't seem to understand what impact this is causing in today's world. It is a shame that no customer centricity is not exercised hence no one has even bothered to call and update us. I was told this will take 72 hours and Thursday evening dololo for a query loaded on the 7th April 2024 with *** @ 9h48. I honesty believe we are not valued as customers and are being forced to cancel and look for other alternatives. I have not seen such an inconsiderate Fibre company as you guys. I'm so highly disappointed in you. The sooner you respond to this complaint the better.