Poor customer service from Vumatel

My services is currently off and I made payment on the 4th Jan, ever since then I have been struggling to get my internet back up.

Vumatel keeps saying activation failed because my box is off, however it has never been switches off, i spent over R300 on aitime just to call both Vuma and Mweb and they keep passing me from pillar to post, the 1 blaming the other but nobody is taking responsibility to get my line back up.

This is the second time vuma has stated that activation has failed, if thats the case then why not send out a technician to see what the issue is or even easier give me a call and try and trouble shoot, but that is almost like trying to call the president.

Vumatels customer service is the worst, I work ffom home and now have x3 unpaid days because of this, are they going to re-emburse me for this, i dont think so.

If this continues further I am going to lose my job.

Please could someone asist me.