Poor customer service from Vumatel.

Vumatel is extremely difficult to get any assistance from... Between the isp and vuma infrastructure no one is able to assist. I have been trying to reconnect my line since last week Monday the 31st of March.. Supersonic is my ISP however they've been struggling to get any feedback from vumatel as well.. I then called VUMA myself and I've been sent from pillar to post with no resolution. I have an existing vuma router and line installed at my residence, payment for reconnection was done on the 4th of April and up till now my line has not been reactivated. How long does it take to simply reactivate an existing line? Order number being OVR-***.... Reference for payment being ***.I've been on calls daily trying to have this resolved to no avail.... The consultant would rather I cancel the order than try and save the business. Pathetic and very poor services from Vuma Fibre. Oh and to add, they're super quick to blame the ISP when vuma themselves are so *********** in their responses to the ISP.