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MA
Marcelle A

1 reviews | Active since Feb 2019

16 Aug 2022, 09:40

Poor customer service

I have been calling for the passed two weeks to get a technician sent out to set up my fibre… I even received an invoices for a service that has not been activated

0
Replies (9)
Vumatel
Vumatel's reply16 Aug 2022, 10:08
Official
Good day Marcelle

Thanks for making contact with us.
Please note the provided ticket has been assigned to our maintenance team to assist. We will revert once feedback is received.

Kind Regards
Zoleka Guca
MA
Marcelle A's update16 Aug 2022, 11:01
Reviewer Update
I don’t care just send out a technician today!!
I’ve called everyday for the passed two weeks and have promised that technician are on their way. I have spent so much money on buying data during this time!!!
Vumatel
Vumatel's reply16 Aug 2022, 12:05
Official
Good day Marcelle

Please note that your line is undergoing the process of being provisioned and we have requested feedback from the ticket. We will revert once feedback is received.

Kind Regards
Zoleka Guca
MA
Marcelle A's update16 Aug 2022, 12:28
Reviewer Update
How much longer am I expected to wait? I just got off the line with technical support who yet again said they are escalating the issue?!!!! How many escalations before my issue is resolved. Send out a technician today or I will be cancelling this service
Vumatel
Vumatel's reply16 Aug 2022, 13:05
Official
Good day 

We apologize for the delay thus far.
Please note that we have requested feedback from our maintenance team. We will revert once feedback is received.

Kind Regards
Zoleka Guca
Vumatel
Vumatel's reply16 Aug 2022, 14:22
Official
Good day 

Please note that we have not yet received feedback from the team. We will revert once feedback is received.

Kind Regards
Zoleka Guca
MA
Marcelle A's update17 Aug 2022, 10:04
Reviewer Update
Still no proper feedback….
Vumatel
Vumatel's reply17 Aug 2022, 10:40
Official
Good day  Marcelle 

Thanks for taking our call earlier today.
Please note that the ticket has been assigned to maintenance to assist as per mentioned on  the phone call. We will monitor the ticket and revert once feedback is received.

Kind Regards
Zoleka Guca
MA
Marcelle A's update18 Aug 2022, 12:47
Reviewer Update
Technicians were sent out yesterday but still no connection. I was told I need to call the Telkom sales to activate my account. I’ve been calling all morning only to be told their system is down and there’s nothing they can do