POOR CUSTOMER SERVICE

I've had enough with Vuma. It's like there's no accountability at all. I've sent them countless WhatsApp messages regarding the debit order and no response. They even made it difficult for clients to escalate their complains. I even contacted the lady who works at Vumatel Vosloorus branch (her name is Naledi), after explaining to her my problem she then asked for my full name, address and ID number. I provided all the info she requested after that she blocked me, now I'm left in the dark.