Poor customer service

I done a application for fibre and payment on the 31/12/2024 through the vumatel website and I have been given the run around by both home connect and vumatel to log a simple ticket for installation. I have spend around R150 on airtime cost only still to be told everyday someone would call me back and no communication from you guys whatsoever is there anyway I could request a refund as no installation has been done and use a different service provider?