yF
yolanda F
1 reviews | Active since Sept 2014
02 Dec 2022, 13:49
Poor Customer Service
Good day, I am fuming right now. I have app**** for a downgrade in September because I saw no use for a higher package just for myself and my daughter. Anyway, long story short, I am currently still paying for the higher package and then the agent told me not to leave money in my account if it happens again, which I did and now they suspended my account. I now have a pay the higher package which I refuse and now they can not assist me further. Vumatel has the poorest customer service! I want this sorted out please
Helpful (0)
Replies (1)0
Replies (1)yF
yolanda F's updateReviewer Update
05 Dec 2022, 09:31Good day,
My address is:
106 Atonberg Drive
Ext 2
Eldorado Park
1811
My contact number is: ***
My email: ***
I was also told that they do not downgrade suspended accounts, but at the time I submitted my application for the downgrade, my account was not suspended. I will not accept an apology this time, I am tired of begging for this downgrade and now the agent that told me not to have funds in my account is nowhere to be found. Please can I have a response by COB today.
Thank you.
Yolanda Franks
My address is:
106 Atonberg Drive
Ext 2
Eldorado Park
1811
My contact number is: ***
My email: ***
I was also told that they do not downgrade suspended accounts, but at the time I submitted my application for the downgrade, my account was not suspended. I will not accept an apology this time, I am tired of begging for this downgrade and now the agent that told me not to have funds in my account is nowhere to be found. Please can I have a response by COB today.
Thank you.
Yolanda Franks
yF
yolanda F's update05 Dec 2022, 09:31
Reviewer Update
Good day,
My address is:
106 Atonberg Drive
Ext 2
Eldorado Park
1811
My contact number is: ***
My email: ***
I was also told that they do not downgrade suspended accounts, but at the time I submitted my application for the downgrade, my account was not suspended. I will not accept an apology this time, I am tired of begging for this downgrade and now the agent that told me not to have funds in my account is nowhere to be found. Please can I have a response by COB today.
Thank you.
Yolanda Franks
My address is:
106 Atonberg Drive
Ext 2
Eldorado Park
1811
My contact number is: ***
My email: ***
I was also told that they do not downgrade suspended accounts, but at the time I submitted my application for the downgrade, my account was not suspended. I will not accept an apology this time, I am tired of begging for this downgrade and now the agent that told me not to have funds in my account is nowhere to be found. Please can I have a response by COB today.
Thank you.
Yolanda Franks