Poor customer service

I have paid my vuma on the 18th April the same day that it was expiring, I have called them for reconnection , sent POP to the service provider which is vodacom , they have ben telling me matter has been sent to vumatel to allocate payment ,since that day to date i still havent found help , i have spoken to several people and still no help, I get the same message that it wll be done today and still no help. I am working from home and for the 6 days everyday i buy data and i already spent more than R400. I am tried and drained because it looks like once you sign with them , you will struggle to get assist if you encounter problems. I regret moving to vuma as its costing it me than what I was paying. Rather refund me so i see which other services providers can be off good help.