poor customer service.

Review for Vuma Tel – Extremely Poor Service

I have been experiencing a broken line from Vuma Tel for six days now, and their service has been nothing short of frustrating. After reporting the issue, they only sent technicians three days later (on 28 February 2025). Upon assessing the problem, the technicians informed me that they couldn’t fix it because the black box connected to our line was damaged. They mentioned that a civil engineer would need to exhume and replace the box.

Since then, Vuma Tel has failed to provide any updates on the progress of my case. Instead, they keep sending automated emails claiming my issue has been resolved and asking me to rate their service—which is beyond frustrating! It has now been almost seven days without an internet connection, and as someone who works from home, this disruption is costing me additional expenses.

Vuma Tel’s customer service is extremely poor, with zero communication or accountability.