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Siba X
1 reviews | Active since Jan 2021
04 Jan 2023, 09:52
Poor customer service!!
Vuma has my name under two accounts and I don't even know those people or house of the other account. For two months now they have been double deducting me after I have explicitly told them that account is not mine. Now they do not want to give me my refund and telling me I have to cancel that other account, how when I never opened it. I don't even know where that house is, who owns it etc...Guys if you want peace of mind DO NOT go to Vuma wifi, it's always something with these people!!!
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Replies (4)SX
Siba X's updateReviewer Update
04 Jan 2023, 16:47Mbokazi Xotyeni
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Siba X's update04 Jan 2023, 16:47
Reviewer Update
Mbokazi Xotyeni
SX
Siba X's updateReviewer Update
04 Jan 2023, 16:54My router seriel number: ***0C 96AA.
I was told they would close the other router and account because I don't know about it, the house or the people. They sent people to come check and they did and took pictures but still not closed and I am getting double deducted.
I was told they would close the other router and account because I don't know about it, the house or the people. They sent people to come check and they did and took pictures but still not closed and I am getting double deducted.
SX
Siba X's update04 Jan 2023, 16:54
Reviewer Update
My router seriel number: ***0C 96AA.
I was told they would close the other router and account because I don't know about it, the house or the people. They sent people to come check and they did and took pictures but still not closed and I am getting double deducted.
I was told they would close the other router and account because I don't know about it, the house or the people. They sent people to come check and they did and took pictures but still not closed and I am getting double deducted.
SX
Siba X's updateReviewer Update
05 Jan 2023, 16:22What is SADV and I've beeeeeen for the past two months calling in and sending emails for this account to be shut down they even came to my house and said they would go to that address and take the router
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Siba X's update05 Jan 2023, 16:22
Reviewer Update
What is SADV and I've beeeeeen for the past two months calling in and sending emails for this account to be shut down they even came to my house and said they would go to that address and take the router
SX
Siba X's updateReviewer Update
06 Jan 2023, 09:41Also why can't you have the relevant people contact me??? You telling me to contact SADV, you not giving me a number or email address and also at this point you can see I have exhausted all my options why not get the relevant person to contact me?!?... Your customer service is really appalling, no ways!
SX
Siba X's update06 Jan 2023, 09:41
Reviewer Update
Also why can't you have the relevant people contact me??? You telling me to contact SADV, you not giving me a number or email address and also at this point you can see I have exhausted all my options why not get the relevant person to contact me?!?... Your customer service is really appalling, no ways!