Poor Customer Service.

Never have I experienced such poor service with my previous service provider, I was referred to Vumatel because their network is good, true but when it comes to customer service appalling. Their WhatsApp channel is not user friendly, you hardly get an answer when you try and call them, I got lucky and called requesting to move my router to another room in my yard. I was told that I will get a call back, nothing. There is no where a customer can write a complaint to them because their whatsapp is useless. I am super disappointed. I think its best I cancel because its pointless having a wifi at home far from my current room as I have changed rooms, I have not internet there but I am paying for internet.