EM
Ellen M
1 reviews | Active since Mar 2018
05 Jul 2022, 08:25
Poor Customer service
Customer service at Vumatel is the worst, I was supposed to pay for my service on the 1st but I was hospitalized my debit was maxed so payment bounced so from yesterday I tried to make a payment but I'm not able to. Vumatel gave out about 3 different methods of communication which whatsapp, email and live chat, I have tried all of these since yesterday but there is no response. My question is what kind of business is this if after securing customers then they longer care about them? All I want is to pay for my service that's all.
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Replies (4)EM
Ellen M's updateReviewer Update
05 Jul 2022, 08:33Thank you
EM
Ellen M's update05 Jul 2022, 08:33
Reviewer Update
Thank you
Vumatel's replyOfficial
05 Jul 2022, 15:30Good day Ellen
Thank you for being in contact with us. Kindly note that we tried calling you but the phone rang unanswered.
Please confirm if you are able to connect because your payment went through and the service has been reactiavted.
Regards
The Vuma Team
Thank you for being in contact with us. Kindly note that we tried calling you but the phone rang unanswered.
Please confirm if you are able to connect because your payment went through and the service has been reactiavted.
Regards
The Vuma Team
Vumatel's reply05 Jul 2022, 15:30
Official
Good day Ellen
Thank you for being in contact with us. Kindly note that we tried calling you but the phone rang unanswered.
Please confirm if you are able to connect because your payment went through and the service has been reactiavted.
Regards
The Vuma Team
Thank you for being in contact with us. Kindly note that we tried calling you but the phone rang unanswered.
Please confirm if you are able to connect because your payment went through and the service has been reactiavted.
Regards
The Vuma Team
EM
Ellen M's updateReviewer Update
05 Jul 2022, 16:15Thank you for processing my payment however in future respond to all platforms that you people to reach out to you when needed.
EM
Ellen M's update05 Jul 2022, 16:15
Reviewer Update
Thank you for processing my payment however in future respond to all platforms that you people to reach out to you when needed.
Vumatel's replyOfficial
06 Jul 2022, 09:45Good day Ellen
Thank you for the feedback. We truly apologise for the delayed response.
Regards
The Vuma Team
Thank you for the feedback. We truly apologise for the delayed response.
Regards
The Vuma Team
Vumatel's reply06 Jul 2022, 09:45
Official
Good day Ellen
Thank you for the feedback. We truly apologise for the delayed response.
Regards
The Vuma Team
Thank you for the feedback. We truly apologise for the delayed response.
Regards
The Vuma Team