Poor customer service
SADV did not answer phone after 19 pm, from 21:00 pm I have not access to My FIber. I open the ticket but I cannot wait until 07:00 am maybe someone see it. Also I try contact vumatel but I could not find any number.
Helpful (0)
Replies (2)0
Replies (2)
Vumatel's replyOfficial
16 Aug 2022, 06:54Good day Shahram
Thanks for making contact with us.
Please note that we have configured your line and connectivity is restored and stable on our end. Kindly be advised to hard reboot to reconnect and revert back if your connection has been restored.
Kind Regards
Zoleka Guca
Thanks for making contact with us.
Please note that we have configured your line and connectivity is restored and stable on our end. Kindly be advised to hard reboot to reconnect and revert back if your connection has been restored.
Kind Regards
Zoleka Guca
Vumatel's reply16 Aug 2022, 06:54
Official
Good day Shahram
Thanks for making contact with us.
Please note that we have configured your line and connectivity is restored and stable on our end. Kindly be advised to hard reboot to reconnect and revert back if your connection has been restored.
Kind Regards
Zoleka Guca
Thanks for making contact with us.
Please note that we have configured your line and connectivity is restored and stable on our end. Kindly be advised to hard reboot to reconnect and revert back if your connection has been restored.
Kind Regards
Zoleka Guca
's updateReviewer Update
24 Aug 2022, 07:54Hi,
Thanks
But again from last night I do not have access to my fiber and it is affect our life because all smart tools work with it.
I called SADV but they cannot solve it.
I opened ticket (SA186235) and feedback is “Issue has been escalated to vumatel, we suspect that link is currently testing down Fault ref :ISP-856963”
Also I have important meetings and this issue will affect my job and … (e.g revenue) if it will not solve by 10:00 am.
I used my phone data (hot spot) and pay high amount of money for by data to keep all tools and … connected to internet.
It is not possible I pay monthly R 1095 (it is not cheap) then also I paid for mobile data (same amount and more)
please solve issue immediately because it is affect negatively on our life, health, safety, money, … .
Also inform me why it is happened more than 2 times in 9 days!?
Regards,
Shahram
Thanks
But again from last night I do not have access to my fiber and it is affect our life because all smart tools work with it.
I called SADV but they cannot solve it.
I opened ticket (SA186235) and feedback is “Issue has been escalated to vumatel, we suspect that link is currently testing down Fault ref :ISP-856963”
Also I have important meetings and this issue will affect my job and … (e.g revenue) if it will not solve by 10:00 am.
I used my phone data (hot spot) and pay high amount of money for by data to keep all tools and … connected to internet.
It is not possible I pay monthly R 1095 (it is not cheap) then also I paid for mobile data (same amount and more)
please solve issue immediately because it is affect negatively on our life, health, safety, money, … .
Also inform me why it is happened more than 2 times in 9 days!?
Regards,
Shahram
's update24 Aug 2022, 07:54
Reviewer Update
Hi,
Thanks
But again from last night I do not have access to my fiber and it is affect our life because all smart tools work with it.
I called SADV but they cannot solve it.
I opened ticket (SA186235) and feedback is “Issue has been escalated to vumatel, we suspect that link is currently testing down Fault ref :ISP-856963”
Also I have important meetings and this issue will affect my job and … (e.g revenue) if it will not solve by 10:00 am.
I used my phone data (hot spot) and pay high amount of money for by data to keep all tools and … connected to internet.
It is not possible I pay monthly R 1095 (it is not cheap) then also I paid for mobile data (same amount and more)
please solve issue immediately because it is affect negatively on our life, health, safety, money, … .
Also inform me why it is happened more than 2 times in 9 days!?
Regards,
Shahram
Thanks
But again from last night I do not have access to my fiber and it is affect our life because all smart tools work with it.
I called SADV but they cannot solve it.
I opened ticket (SA186235) and feedback is “Issue has been escalated to vumatel, we suspect that link is currently testing down Fault ref :ISP-856963”
Also I have important meetings and this issue will affect my job and … (e.g revenue) if it will not solve by 10:00 am.
I used my phone data (hot spot) and pay high amount of money for by data to keep all tools and … connected to internet.
It is not possible I pay monthly R 1095 (it is not cheap) then also I paid for mobile data (same amount and more)
please solve issue immediately because it is affect negatively on our life, health, safety, money, … .
Also inform me why it is happened more than 2 times in 9 days!?
Regards,
Shahram