RP
Richard P
1 reviews | Active since Dec 2016
08 Aug 2022, 14:37
Poor customer service
Really pathetic customer service I have completed home move on Friday 5th August and I am still without fibre connection They say I cannot contact vuma myself which is the people that do the installation they will log a ticket and I need to wait
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Replies (6)0
Replies (6)RP
Richard P's updateReviewer Update
08 Aug 2022, 15:25I don't have that
You may contact MWEB and find out those details
Remember I don't speak to you guys directly ,MWEB logs the ticket and they take it from there
You may contact MWEB and find out those details
Remember I don't speak to you guys directly ,MWEB logs the ticket and they take it from there
RP
Richard P's update08 Aug 2022, 15:25
Reviewer Update
I don't have that
You may contact MWEB and find out those details
Remember I don't speak to you guys directly ,MWEB logs the ticket and they take it from there
You may contact MWEB and find out those details
Remember I don't speak to you guys directly ,MWEB logs the ticket and they take it from there
RP
Richard P's updateReviewer Update
08 Aug 2022, 15:28This is a home move
This is not a new order
This is not a new order
RP
Richard P's update08 Aug 2022, 15:28
Reviewer Update
This is a home move
This is not a new order
This is not a new order
RP
Richard P's updateReviewer Update
08 Aug 2022, 18:52I was not given no order number so I don't know what you are talking about
RP
Richard P's update08 Aug 2022, 18:52
Reviewer Update
I was not given no order number so I don't know what you are talking about
RP
Richard P's updateReviewer Update
08 Aug 2022, 19:45Yes that's a better idea
New address
852 river side lofts ,Tyger falls
Old address
20 Anderson street ,8 Anderson square ,Townsend estates
New address
852 river side lofts ,Tyger falls
Old address
20 Anderson street ,8 Anderson square ,Townsend estates
RP
Richard P's update08 Aug 2022, 19:45
Reviewer Update
Yes that's a better idea
New address
852 river side lofts ,Tyger falls
Old address
20 Anderson street ,8 Anderson square ,Townsend estates
New address
852 river side lofts ,Tyger falls
Old address
20 Anderson street ,8 Anderson square ,Townsend estates
RP
Richard P's updateReviewer Update
10 Aug 2022, 08:19Day 4 and I am still without connection
On Monday 8pm I was contacted and informed the consultant to call me the following day at 9 am and I am still waiting for that call
What is going on?
On Monday 8pm I was contacted and informed the consultant to call me the following day at 9 am and I am still waiting for that call
What is going on?
RP
Richard P's update10 Aug 2022, 08:19
Reviewer Update
Day 4 and I am still without connection
On Monday 8pm I was contacted and informed the consultant to call me the following day at 9 am and I am still waiting for that call
What is going on?
On Monday 8pm I was contacted and informed the consultant to call me the following day at 9 am and I am still waiting for that call
What is going on?
RP
Richard P's updateReviewer Update
10 Aug 2022, 09:19I can see that the team is not using my fibre and is looking at a machine to confirm I have connection
My mother is home please get someone out to test the connection because I pick up my WiFi and its say there is no internet available, I ahve tested on my phone and my mother's phone while connected and we cannot log into any apps
My mother is home please get someone out to test the connection because I pick up my WiFi and its say there is no internet available, I ahve tested on my phone and my mother's phone while connected and we cannot log into any apps
RP
Richard P's update10 Aug 2022, 09:19
Reviewer Update
I can see that the team is not using my fibre and is looking at a machine to confirm I have connection
My mother is home please get someone out to test the connection because I pick up my WiFi and its say there is no internet available, I ahve tested on my phone and my mother's phone while connected and we cannot log into any apps
My mother is home please get someone out to test the connection because I pick up my WiFi and its say there is no internet available, I ahve tested on my phone and my mother's phone while connected and we cannot log into any apps