LM
Lindokuhle M
1 reviews | Active since Nov 2024
15 Nov 2024, 11:10
Poor customer service
I have never had any issues with Vuma, until recently, when we experienced an internet outage since Saturday the 9th of November. We have consistently contacted Vuma in hopes of getting our Internet restored. Instead, they tell us their technicians are unwilling to come to Khayelitsha, out of fear. My thing is, were they considering safety when they were chasing after our money? We have been absolutely clueless and ignored by the company. We are going into a week without internet and it doesn't look like they plan on restoring our internet anytime soon.
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Vumatel's replyOfficial
15 Nov 2024, 12:57Good day Lindokuhle
Kindly please note that due to ongoing safety concerns in your area Khayelitsha, all installation and maintenance services have been temporarily placed on hold.
The situation was the result of a critical safety concern that required immediate attention. This decision to prioritise your safety has required the temporary stop of work and we believe it is the responsible and correct course of action. We know that you rely on our network for your daily needs, and we are deeply sorry for the potential impact this situation has on your work, communication, and access to information. We want to assure you that we are trying to address the underlying issue as best possible.
Kind Regards
The Vuma Team
Kindly please note that due to ongoing safety concerns in your area Khayelitsha, all installation and maintenance services have been temporarily placed on hold.
The situation was the result of a critical safety concern that required immediate attention. This decision to prioritise your safety has required the temporary stop of work and we believe it is the responsible and correct course of action. We know that you rely on our network for your daily needs, and we are deeply sorry for the potential impact this situation has on your work, communication, and access to information. We want to assure you that we are trying to address the underlying issue as best possible.
Kind Regards
The Vuma Team
Vumatel's reply15 Nov 2024, 12:57
Official
Good day Lindokuhle
Kindly please note that due to ongoing safety concerns in your area Khayelitsha, all installation and maintenance services have been temporarily placed on hold.
The situation was the result of a critical safety concern that required immediate attention. This decision to prioritise your safety has required the temporary stop of work and we believe it is the responsible and correct course of action. We know that you rely on our network for your daily needs, and we are deeply sorry for the potential impact this situation has on your work, communication, and access to information. We want to assure you that we are trying to address the underlying issue as best possible.
Kind Regards
The Vuma Team
Kindly please note that due to ongoing safety concerns in your area Khayelitsha, all installation and maintenance services have been temporarily placed on hold.
The situation was the result of a critical safety concern that required immediate attention. This decision to prioritise your safety has required the temporary stop of work and we believe it is the responsible and correct course of action. We know that you rely on our network for your daily needs, and we are deeply sorry for the potential impact this situation has on your work, communication, and access to information. We want to assure you that we are trying to address the underlying issue as best possible.
Kind Regards
The Vuma Team