Poor customer service

I paid my subscription on the 26/12/24 after 10 minutes my connection was disconnected to date. I've sent 1000 Whatsapp messages to SADV they tell me to contact Vumatel, when I contact Vumatel I'm told to query with SADV.

I don't know what to do because vumatel has very rude call center agents. I spoke to Phumeza this person lacks customer care honestly she dropped a call on me while I was still on the line 30/12/24 around 15h35

Why can't you send a technician to come check where the fault is? This is frustrating over festive holidays and no internet connection really guys. I depend on the WiFi for my daily activities.