POOR CUSTOMER SERVICE

I recently moved into a flat in Jhb CBD and was advised by a colleague to contact WebAfrica, looking for Fibre Internet. WebAfrica then referred me to Vuma, charged me R250 for installation and other charges, the installation was done on Tuesday 13th February and was told the line needs to be activated, that was going to take 48 hours, after 48 hours, I was advised that Vuma says the line needed maintenance and should wait for another 7 working days to get it fixed, and will be further asked to wait another 48 hours for my line to be activated after it is fixed, whenever that will be. I for my entire 37 years of living have never experienced such appalling Customer Service, their CULTURE of CUSTOMER SERVICE is extremely the worst and do not regard VUMA and WEBAFRICA as a RELIABLE service provider. I work from home and was quickly trying to sort this WIFI issue out, little did I know that I have to wait for the next two weeks without internet and assistance from people who are so good at advertising yet have the worst CUSTOMER SERVICE experience I spoke to WebAfrica and VUMA who both could not assist and was basically told to wait, how am I supposed to work ? I requested cancelling and going with a different service provider and was told that because the application is at this stage I can no longer cancel until it is sorted. It is as if VUMA and WEBAfrica are punishing me for choosing them as a service provider