TH
Toni H
1 reviews | Active since Jan 2016
14 Dec 2018, 07:29
Poor Customer Service
Was informed about a routine maintenance on the 12th Dec, no connection on the 11th and assumed it was part of the maintenance. On Thursday still no connection and reported the problem. Still no internet connection on the 14th, phoned again and was told that because I only reported it on the 13th nothing would be done until t 72 hours had passed?????? Extremely unhelpful and bad attitude from Ernest Mabayi who took my call . No customer service at all, can see why they have so many poor ratings
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Replies (2)
Vumatel's replyOfficial
14 Dec 2018, 08:12Good Morning Toni
We trust that you are well.
We truly apologise for the experience you have had with us. We will look into your issue and revert back to you. We will also raise the issue with Ernest's manager.
We hope you find the above in order.
Kind Regards
The Vuma Team
We trust that you are well.
We truly apologise for the experience you have had with us. We will look into your issue and revert back to you. We will also raise the issue with Ernest's manager.
We hope you find the above in order.
Kind Regards
The Vuma Team
Best regards,
Vumatel's reply14 Dec 2018, 08:12
Official
Good Morning Toni
We trust that you are well.
We truly apologise for the experience you have had with us. We will look into your issue and revert back to you. We will also raise the issue with Ernest's manager.
We hope you find the above in order.
Kind Regards
The Vuma Team
We trust that you are well.
We truly apologise for the experience you have had with us. We will look into your issue and revert back to you. We will also raise the issue with Ernest's manager.
We hope you find the above in order.
Kind Regards
The Vuma Team
Best regards,
TH
Toni H's updateReviewer Update
14 Dec 2018, 13:29Thank you for your response, I am still very unclear as to what you are doing to fix the problem. I have been on our complex group and there are numerous people who are having equally unsatisfactory responses from you and we are all now day 4 with no service. There is a long weekend coming up and I would expect the service to be restored today.
TH
Toni H's update14 Dec 2018, 13:29
Reviewer Update
Thank you for your response, I am still very unclear as to what you are doing to fix the problem. I have been on our complex group and there are numerous people who are having equally unsatisfactory responses from you and we are all now day 4 with no service. There is a long weekend coming up and I would expect the service to be restored today.