Poor customer service

Our service has been offline for two days. Understandably Vumatel were working in the area on the first day but we were advised it would be until 6pm. We have phoned to log a fault and were given a reference number. When we followed up later we were advised a technician would be assigned and would let us know the status. We phoned again on the evening of day 2 but we were advised they could not give us an idea when it would be sorted out. The reason I discontinued my Telkom landline is due to poor customer service. Now it seems I am getting the same from Vumatel. Why can’t they just give us proper answers when it comes to faults and not leave us hanging. It’s been 2 days and we still don’t know when our fibre line will be fixed. My son requires the Internet connection for his studies. At least tell us how long it will be down so that we can make alternative arrangements if required.