LM
Lillian M
1 reviews | Active since Mar 2026
03 Mar 2026, 17:07
Poor customer service
I honestly don't understand how hard is it to get assistance from Vuma or Vumatel really the past week we've been sent from pillar to post over getting wifi connected to our home really this is just poor customer service and very unprofessional really. Consults are consistently saying they will call back but never do until we call them back honestly just unprofessional.
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Replies (2)LM
Lillian M's updateReviewer Update
04 Mar 2026, 10:21We don't have a device as that what we are trying to get we are trying to get someone from Vuma anyone to help us install one and send us the payment link we have been waiting for since last week so that we can make payment
LM
Lillian M's update04 Mar 2026, 10:21
Reviewer Update
We don't have a device as that what we are trying to get we are trying to get someone from Vuma anyone to help us install one and send us the payment link we have been waiting for since last week so that we can make payment
LM
Lillian M's updateReviewer Update
04 Mar 2026, 10:47I just have the reference number which is *** which was created last week Friday
LM
Lillian M's update04 Mar 2026, 10:47
Reviewer Update
I just have the reference number which is *** which was created last week Friday