Poor Customer service

HI All

We have been waiting 3 days for Vumatel to activate a fiber line. today will be day four and all that Vodacom can tell me is that the ticket was asigned to Thabang and they are busy with the activation. I have spend over R600 over the weekend on Data so that my family can watch TV, as we do not have DSTV and rely heavily on Fiber to stream. Some how there is a break down in communication between Vodacom and Vumatel.