Poor Customer Service

My Fibre was order a month in advance before moving to my new address and i needed to make payment before anythingcould be done which i did. I was told no worries the line will automatically connect. It's been almost a month... I have a router, I have a fibre point but Vumatel nor Webafrica can get my line connected. I was told this would be the latest 24 December and now I'm being told Vumatel is short staffed and can't get it sorted. It's as simple and connecting my line because everything is already installed. I have now discovered that the Vumatel line has been completed disconnected and told I have to wait until 4 January 2023 when they have staff to resolve it. Now Vumatel and Webafrica are saying the other needs to reconnect the line