Poor customer service

Payment for new application was done on the 25th Jan, installation done on the 29 today is the 1st of Feb we are still waiting for it to be activated. I have been sending WhatsApp messages on the flycool customer number and they don’t answer, I phoned britelink and held for over 30 minutes and they hung up. It is too much because I have no other means of contacting them, I sent an email to flycool as well and still waiting for a response.