SM
Siphiwo M
1 reviews | Active since Jun 2024
10 Oct 2024, 16:48
Poor customer experience from Vumatel Fibre1a
Good day,
I am writing to report this Fibre company called Vumatel, whom took my installation amount in March 2024 and scheduled installation for 19/04/2024. Till this day there hasn't been any installation and no progress of when they will come. I just want my R399 that I paid them in advance for this, as I have been communicating on their WhatsApp platform with no success. Before they take the amount you need to provide them with your residential address, which I did. Now they say the area I live in is not safe. Of which they knew the area prior to taking my money. So if it's unsafe I just need my refund and they are giving me a run around. Can you please assist me?
Kind regards Siphiwo Mtombeni ***
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Vumatel's replyOfficial
10 Oct 2024, 19:51Good day Siphiwo
Kindly please note that due to ongoing safety concerns in your area, all installation and maintenance services have been temporarily placed on hold.
The situation was the result of a critical safety concern that required immediate attention. This decision to prioritize your safety has required the temporary stop of work and we believe it is the responsible and correct course of action. We know that you rely on our network for your daily needs, and we are deeply sorry for the potential impact this situation has on your work, communication, and access to information. We want to assure you that we are trying to address the underlying issue as best possible.
Kind Regards
The Vuma Team
Kindly please note that due to ongoing safety concerns in your area, all installation and maintenance services have been temporarily placed on hold.
The situation was the result of a critical safety concern that required immediate attention. This decision to prioritize your safety has required the temporary stop of work and we believe it is the responsible and correct course of action. We know that you rely on our network for your daily needs, and we are deeply sorry for the potential impact this situation has on your work, communication, and access to information. We want to assure you that we are trying to address the underlying issue as best possible.
Kind Regards
The Vuma Team
Vumatel's reply10 Oct 2024, 19:51
Official
Good day Siphiwo
Kindly please note that due to ongoing safety concerns in your area, all installation and maintenance services have been temporarily placed on hold.
The situation was the result of a critical safety concern that required immediate attention. This decision to prioritize your safety has required the temporary stop of work and we believe it is the responsible and correct course of action. We know that you rely on our network for your daily needs, and we are deeply sorry for the potential impact this situation has on your work, communication, and access to information. We want to assure you that we are trying to address the underlying issue as best possible.
Kind Regards
The Vuma Team
Kindly please note that due to ongoing safety concerns in your area, all installation and maintenance services have been temporarily placed on hold.
The situation was the result of a critical safety concern that required immediate attention. This decision to prioritize your safety has required the temporary stop of work and we believe it is the responsible and correct course of action. We know that you rely on our network for your daily needs, and we are deeply sorry for the potential impact this situation has on your work, communication, and access to information. We want to assure you that we are trying to address the underlying issue as best possible.
Kind Regards
The Vuma Team