Poor customer care, service delivery and expertise to solve problems

I ordered fibre installation for my guesthouse 6 weeks ago. I initially thought the ISP Mweb was the problem with the delay. I then ordered a different package with Bitco. Both used Vumatel as my FNO. Bitco eventually responded and Vumatel came to install the fibre. They mixed my object number for the fibre fibre with another household, were told the exact same day, and have not come to resolve the matter for almost 2 weeks now. Every time I call they have different excuses, and always refer me to get my ISP to solve the issue. My ISP Bitco has been trying to get this resolved but they refuse to get the technicians on site to resolve the matter, as they have been failing to do it off site.

I still currently do not have fibre in my guesthouse, due to poor customer service, lack of expertise to solve issues. I highly do not recommend Vumatel