Poor custermor service and scheduling

we have had a pressentation on fibre in our complex from Vumatel about 5-6 month ago all infrastructure installation has been completed in our are in Ruimsig. I order fibre through vumatel ref ( VT-18 ********** 74 ) 15 March this was completed. 18 March i contacted our selected ISP ( Supersonic ) to confirm all is order They mention the addres details and i was shocked to here its not the same as discussed with vumatel. It was corrected and a the ref nr was provided SR 103167. We selected a option 10/10 with supersonic of vumetel package plans and will be completed with in 7-14 working day's As we have not recieved any confirmation from vumatel or supersonic besided the 2 reference number and the we are half way through the installation an activation period

i have contacted supersonic to enquire when will installation take place they said vumatel is conducting the installation they are only conducting the activation

I have contacted vumatel this morning they advise me the information that supersonic has captured is incorrect and we cant schedule any installation and that i must placed an order again with supersonic then a new order or SR number will be issued..

This prosess will not be done correct, poor service and custermor feedback and support how can i as make an informed desicion on whom to entrust with infrastuture.

I installed fibre at my other property and it was install and activated within 7 day.........well done to vodacom