Poor connection, service and lie communication

Dear VumaTel Team & Webafrica

I am writing to express my outrage and frustration at the appalling service I have received regarding my ongoing internet connectivity issues. Despite numerous reports and complaints, my problem remains unresolved, and I am fed up with the lack of attention and urgency given to my case.

My ticket number is ***, opened on 2025/03/10, and another ticket ***8, which was incorrectly marked as "resolved" despite the issue persisting. I have been experiencing extremely slow internet speeds, averaging 1-5mbps per second, instead of the promised 20mbps per second. This has resulted in me incurring additional costs by purchasing data to supplement my inadequate connection.

I have requested a technician to visit my premises to investigate and resolve the issue, as my router frequently overheats and shuts down. However, my requests have been ignored, and I have been left to suffer with substandard service.

It is unacceptable that I have been paying R399 per month for a service that I am not receiving. The fact that my sister, who lives in a different suburb, experienced a similar issue that was resolved within 24 hours, while my issue remains unresolved after over a month, suggests that there is a clear disparity in the level of service provided to different areas.

I demand that this issue be resolved immediately. I expect a technician to visit my premises at your earliest convenience to investigate and resolve the issue. Failure to do so will result in me cancelling my subscription and sharing my horrific experience with friends, family, and online review platforms to warn others about the subpar service provided by VumaTel.

Ticket numbers: *** and ***8

I look forward to a prompt and satisfactory resolution to this ongoing nightmare.