KM
Kgomotso M
1 reviews | Active since Apr 2019
04 Jun 2026, 12:31
Poor connection
I don't know where the the problem is with Vuma or webAfrica. But I'm utterly disgusted by how they have handled my issue. I was told that a technician would attend at around 10 am today and no one has attended.
The network drops every 5 munites and I simply cannot get anything done. I have been battling this issue since march and I has been back and forth. The vuma guy who came to replace the Router gave me exceptional customer service, but my connection has been terribly poor.
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Kgomotso M's updateReviewer Update
04 Jun 2026, 23:53thanks for getting back to me. please note that I did contact my ISP first and that I personally received a call from Vuma and was told a technician will arrive at 10am today. I feel like my Time was not valued at all as I have reserved it to accommodate the technician and postponed my appointments.
KM
Kgomotso M's update04 Jun 2026, 23:53
Reviewer Update
thanks for getting back to me. please note that I did contact my ISP first and that I personally received a call from Vuma and was told a technician will arrive at 10am today. I feel like my Time was not valued at all as I have reserved it to accommodate the technician and postponed my appointments.