Poor communication, lack of response.

We bought a new house that already had Vumatel connection. I am trying to register for our own set up. I was requested to send proof of address on the 29th April, which I did and subsequently emailed Itumeleng Nxumalo on the 30th to check if she had received the documents and a week later, there has still not been any communication. I've tried to call Vumatel thrice- twice on the 2nd May and today I waited 24min38sec with ni reply. I shudder to think how frustrated I will be once I have signed up and can't get any assistance with service issues.

The company I was going to sign up with as one of the companies that they suggested for my area (Pluxnet), was equally as ********** with communication. I'll write a seperate review of that. I have asked on my email for a different ISP option, one of the things I haven't gotten a response for.