Poor communication and terrible service

We paid for fibre on 12 January and were told that our area is covered. Our entire estate has fibre connected except our house apparently. Every time we contact Vuma we are told that there is no splitter for new customers and an Area Network Operator needs to come do a survey but it has been over a month and no ETA can be provided. It’s been a very frustrating experience with people coming to do the connection and then abandoning their job to go fix someone else’s wifi who walked up to the maintenance team while they were working outside our house and told them their wifi wasn’t working. Vuma has provided zero communication regarding these issues and only “help” us when we contact them and this help is just informing us that they will escalate the matter and no ETA has been provided to them.