Poor Communication

Hi, In a previous review, vumatel said that they have escalated to the installation team. Before that they said,in an email that payfast will send me an email regarding my bank details to do the refund,this is so confusing.??? What do they want to do as there adverti*****t states that if the installation doesn't take place within 14 days,that was yesterday,then they will credit the account. Nobody has responded since even after the 1st review..? What type of company does this,after they sent an email stating that the installation was cancelled,but some or other dead person that doesn't want to take responsibility. What a shame/disgrace to do something like this.