Poor client service

I am oncredibly unhappy about the service. Ive placed an order three weeks ago, no one could find my order after I received an email confirming an order. Two days ago I went to your offices in Bryanston, spoke to Thumelo and Robert, neither of them have amswers for me after they both confirmed my order and still ignoring emails and messages. This is bad service and I want this order and installation to be finalised by tomorrow.