TM
Tibor M
1 reviews | Active since Mar 2009
02 Nov 2017, 16:33
Poor client feedback
Vumatel completed the installation of the fiber infrastructure around mid July in my complex, I was informed it had gone live end July. I processed my order with webafrica on the 29th July and was informed it would take up to 21 days till completion. almost a month after the 21 day installation period prescribed after making enquiries I was informed be web Africa there was in issue with Vumatel when processing my order and was assured it would be prioritized or astroturfing tracked due to the delay, on Monday I received a call from vumatel that there would be an installation crew on Thursday 8h30 to install the point to my home, 9H30 and still no Vumatel crew, after over 20 calls to the vumatel service department,transfered from pillar to post eventually the call terminating to a voice box, no answer or explanation as to the whereabouts of their installation crew, I made arrangements to be present for the installation and no feedback or explanation was forthcoming from Vumatel, this is absolutely disgusting service!,
Vumatel please contact me urgently!!!!
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Replies (2)
Vumatel's replyOfficial
04 Nov 2017, 09:08Good day Tibor
Please accept our sincere apology for the service you have experienced thus far. Kindly note that we are dealing with the matter and we will be in contact with you.
Regards,
The Vuma Team.
Best regards,
Vumatel's reply04 Nov 2017, 09:08
Official
Good day Tibor
Please accept our sincere apology for the service you have experienced thus far. Kindly note that we are dealing with the matter and we will be in contact with you.
Regards,
The Vuma Team.
Best regards,
TM
Tibor M's updateReviewer Update
06 Nov 2017, 15:19HI Vumatel fiber team, could someone please provide me with a correct answer, on the 3rd a received a confirmation email on the installation and a telephonic confirmation that the install is scheduled for the 9th this Thursday 11h30, after speaking with several representatives no one can confirm if the schedule is going to happen, from one department to another, no one knows, this is absolutely ridiculous, I was even told there are no records of my scheduled order, can someone please confirm in writing that the installation is to take place as promised, thank you
TM
Tibor M's update06 Nov 2017, 15:19
Reviewer Update
HI Vumatel fiber team, could someone please provide me with a correct answer, on the 3rd a received a confirmation email on the installation and a telephonic confirmation that the install is scheduled for the 9th this Thursday 11h30, after speaking with several representatives no one can confirm if the schedule is going to happen, from one department to another, no one knows, this is absolutely ridiculous, I was even told there are no records of my scheduled order, can someone please confirm in writing that the installation is to take place as promised, thank you