Poor and disappointing service from Vumatel

Soo Vumatel started deploying fibre in my area and i thought it would be a good idea to pre-order my package so that i would be one of the first to receive fibre...However...I placed my order back in November 2017 and we were told the area would go live Beginning December.Long story short the dates moved from december to January and again from January to February...When January came i found out my order was never placed so i had to order my package again...Soon our area went live and we started to receive emails stating the area is live and scheduling for installation would start soon.I then proceeded to phone vumatel to find out more about the scheduling and again i was told my order was never placed...So i placed it again.Then people in my area(friends of mine) ordered their fibre and 2 weeks later it was installed...I proceeded to phone my area manager and he told me my order was escalated and i will be phoned in the next 2 weeks or so...The time came and i did not receive a single phone call regarding my installation...I proceeded to call Vumatel’s call centre where they then told me i would need to talk to my ISP...I phone my ISP and they say they are waiting on vumatel to contact me for installation...Once again i spoke to my area manager and he asked me to please not phone the call centre again as they would not have the correct information on my order...He then told me they will either phone me the friday or opcoming monday and yet i still did not get a phone call...Here we are middle March 2018 and i still don’t have my fibre,but multiple people in my area who ordered less than a month ago already have theirs...Honostly pathetic service from vumatel...